May 2026 Overview
Period: 1 May 2026 – 21 May 2026 (to date) · All figures are your airline's claims only.
Read-only view — no write actions exposed. Your Sanctum API token has
claims:read reports:read abilities only. Contact Eagle Bags to update permissions.
Total claims
1,284
↑ 12% vs April
Open claims
217
47 in review today
Avg resolution time
4.2d
↓ 0.9d vs April (improvement)
Cost exposure
£82,450
↑ £6,200 vs April
Claims per day — May 2026
Damaged
Lost
Full unovis/@unovis/vue chart integration in Phase 5 · Data source: claims API read endpoint
Claim type breakdown
Damaged suitcase
38%
Damaged contents
22%
Lost suitcase
18%
Lost contents
12%
Damaged both
7%
Lost both
3%
SLA performance — May 2026 (to date)
easyJet contractual targets in parentheses
Acknowledgement
100%
Target: 100% within 24h · ON TARGET
1,284 of 1,284 claims acknowledged
First response
99.7%
Target: 100% within 48h · ON TARGET
4 claims pending first response
First Contact Resolution
93.2%
Target: 95% FCR · TRACKING — 1.8% below target
1,197 of 1,284 resolved on first contact
Recent claims
Showing most recent 8 · View all 1,284
| Reference | Flight | Claim type | Status | SLA | Est. value |
|---|---|---|---|---|---|
| LHRBA12345 | EZY8302 · LHR→CDG | Damaged suitcase | Under Review | 12h left | £180 |
| CDGAF98712 | EZY4411 · CDG→MAD | Lost contents | Awaiting Airline Approval | 36h left | £650 |
| MADIB44518 | EZY6201 · MAD→LGW | Lost suitcase | Awaiting Info from Pax | 2h left ⚠ | £1,200 |
| AMSBG93017 | EZY2109 · AMS→LHR | Damaged contents | Under Review | 22h left | £95 |
| FCOBA11201 | EZY7703 · FCO→BRS | Lost suitcase & contents | Approved Repair | On track | £2,100 |
| BCNBA77341 | EZY9988 · BCN→STN | Damaged suitcase | Completed | Resolved 3.1d | £220 |
| LGWBA54209 | EZY3344 · LGW→NCE | Damaged suitcase & contents | Completed | Resolved 5.2d | £475 |
| MXPAF66010 | EZY5512 · MXP→EDI | Lost contents | Awaiting Info from Pax | 18h left | £340 |
Read-only view — no write actions exposed. SLA countdowns reflect easyJet's 24h acknowledgement / 48h first response contractual targets.
API feed available at GET /api/v1/airlines/{tenant}/claims with Sanctum token — see OpenAPI spec for full schema.