May 2026 — Claims Overview
Period: 1 May – 21 May 2026 (to date) · All data scoped to easyJet claims only · Powered by Eagle Bags DPR Platform
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Total claims
1,284
↑ 12% vs April 2026
Open claims
217
47 active reviews today
Avg resolution time
4.2d
↓ 0.9d improvement vs April
Cost exposure
£82,450
↑ £6,200 vs April
Claims per day — May 2026
Damaged
Lost
Claim type breakdown
Damaged suitcase38%
Damaged contents22%
Lost suitcase18%
Lost contents12%
Damaged bag & contents7%
Lost bag & contents3%
Acknowledgement
100% within 24 hours
100%
Target: 100% within 24h
✓ ON TARGET
1,284 of 1,284 claims acknowledged
First response
100% within 48 hours
99.7%
Target: 100% within 48h
✓ ON TARGET
4 claims pending first response
First Contact Resolution
95% FCR target
93.2%
Target: 95% FCR
⚠ 1.8% below target — tracking
1,197 of 1,284 resolved first contact
Recent claims
Showing 8 of 1,284 · View all
| Claim ref | Flight | Claim type | Status | SLA | Est. value |
|---|---|---|---|---|---|
| EJ-2026-00847 | EZY8302 · LHR→CDG | Damaged suitcase | Under Review | 12h left | £180 |
| EJ-2026-00831 | EZY4411 · CDG→MAD | Lost contents | Awaiting Approval | 36h left | £650 |
| EJ-2026-00819 | EZY6201 · MAD→LGW | Lost suitcase | Awaiting Info from Pax | ⚠ 2h left | £1,200 |
| EJ-2026-00808 | EZY2109 · AMS→LHR | Damaged contents | Under Review | 22h left | £95 |
| EJ-2026-00796 | EZY7703 · FCO→BRS | Lost bag & contents | Approved Repair | On track | £2,100 |
| EJ-2026-00784 | EZY9988 · BCN→STN | Damaged suitcase | Completed | Resolved 3.1d | £220 |
| EJ-2026-00771 | EZY3344 · LGW→NCE | Damaged suitcase & contents | Completed | Resolved 5.2d | £475 |
| EJ-2026-00759 | EZY5512 · MXP→EDI | Lost contents | Awaiting Info from Pax | 18h left | £340 |