easyJet · Baggage Claims

Submit a damaged or lost baggage claim

Complete this form to report damaged or missing baggage. You will receive a reference number immediately and an acknowledgement within 24 hours.

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Booking

Bag & Damage

Photos

Submit

Booking details

Booking reference

Auto-populated from your easyJet account

Flight number

Flight date

Route

Bag tag & PIR reference

Bag tag number

5 letters + 5 digits · found on your luggage receipt

PIR / Property Irregularity Report

If you filed a report at the airport. Leave blank if none.

No bag tag? An EAG-fallback reference will be auto-issued (e.g. EAG-7f3a2b9c). Your claim will still be processed within SLA.

Claim type

Select all that apply to your situation.

Damaged suitcase

Shell, wheels, handle, zip damage

Damaged contents

Items inside were broken or damaged

Damaged suitcase & contents

Both the bag and its contents

Lost suitcase

Bag did not arrive at destination

Lost contents

Items missing from an arrived bag (pilferage)

Lost suitcase & contents

Entire baggage lost in transit

Photo evidence

Upload clear photos of the damage. EXIF metadata (including GPS location) is automatically stripped on upload to protect your privacy.

Drag photos here, or browse to upload

Up to 10 files · JPG, PNG, HEIC · 20 MB each · EXIF stripped on upload

IMG_4521.jpg · 2.1 MB

IMG_4522.jpg · 3.4 MB

✓ EXIF stripped

Your contact details

First name

Last name

Email address

Acknowledgement and updates will be sent here

Phone (optional)

Preferred language

Claim summary

Airline: easyJet
Flight: EZY8302 · LHR → CDG · 20 May 2026
Bag tag: LHRBA12345
Claim reference: Issued on submit
SLA — Acknowledgement: Within 24 hours ✓
SLA — First response: Within 48 hours ✓

I agree to the privacy notice v1.0 and consent to processing of this claim under UK GDPR. My data will be retained for 7 years in line with Montreal Convention requirements and automatically purged thereafter.

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