EJXM74

EZY8302 · 20 May 2026 · Economy

LHR

London Heathrow

→

CDG

Paris Charles de Gaulle

Step 1 — Flight details

Booking reference

Flight number

Date of flight

Route

Flight details have been auto-populated from your easyJet account. If anything looks wrong, contact us before continuing.

Was the incident reported at the airport?

PIR number *

Format: 5 letters + 5 digits · From your airport report

Must be 5 letters followed by 5 digits (e.g. LHRBA12345)

✓ PIR reference valid

Date reported

Select claim type *

🧳

Damaged suitcase

Shell, wheels, handle, zip or frame

📦

Damaged contents

Items inside the bag broken or damaged

🔧

Damaged bag & contents

Both the bag and its contents

🔍

Lost suitcase

Bag did not arrive at destination

🎒

Lost contents (pilferage)

Items missing from an arrived bag

❌

Lost bag & contents

Entire baggage lost in transit

Please select a claim type.

Bag details

Brand(optional)

Colour(optional)

Size(optional)

Bag tag number(optional)

5 letters + 5 digits · from luggage receipt

Format: 5 letters + 5 digits (e.g. LHRBA12345)

✓ Bag tag valid

Approximate value *

Describe the damage *

No bag tag? No problem — an internal reference will be auto-assigned. Your claim will still be processed within our SLA.

Step 3 — Photo evidence

Strong photo evidence helps us resolve your claim faster. Please provide all required photos and any additional evidence you have.

Required photos

Whole bag / case

IMG_4521.jpg uploaded ✓

Added

Brand label / badge

IMG_4522.jpg uploaded ✓

Added

Baggage tag

Tap to add photo

Required

Close-up of each damage area

Tap to add photo

Required

Additional evidence (optional but helpful)

Drop files here or browse

Receipts, purchase proof, additional damage photos
JPG, PNG, HEIC, PDF · up to 20 MB each

EXIF metadata stripped automatically · GPS location removed · EU storage only

Step 4 — Your contact details

First name *

Last name *

Email address *

Acknowledgement and claim updates sent here

Phone(optional)

Preferred language

Delivery address for repair / replacement

Postcode or address *

Enter manually

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Are you travelling again soon?

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Acknowledgement within 24 hours

Auto-sent to your email on submission

First response within 48 hours

Eagle Bags handler assigned

Review your claim before submitting

Booking referenceEJXM74

FlightEZY8302 · LHR → CDG · 20 May 2026

PIR reported at airportYes · LHRBA12345

Claim typeDamaged suitcase

Bag tagNot provided

Damage descriptionRear wheel broken off, shell cracked

Photos4 files · EXIF stripped

NameAlexandra Smith

Emaila.smith@example.com

Delivery addressSW1A 1AA, London

Claim referenceIssued on submission

Claim submitted successfully

Your claim reference number is

EJ-2026-00847

A confirmation has been sent to a.smith@example.com. We'll be in touch within 24 hours. You can track progress using your reference number at any time.

✓

Submitted

Now

✓

Ack. email

Within 5 min

First response

Within 48 hrs

Resolution

Per case type

Return to home View staff dashboard →

You can upload additional photos or documents at any time using the link in your confirmation email, until your claim is resolved.