Claim queue

47 open claims · 3 breaching SLA

3 SLA warnings + New claim
Total open
47
across 2 airlines
Submitted today
12
↑ 3 from yesterday
SLA breaches
3
require immediate action
Avg resolution
4.2d
vs 5.1d last month
Airline
Status
Date from
Search
Reference Airline Passenger Claim type Status SLA Handler
LHRBA12345 easyJet A. Smith Damaged suitcase Under Review 12h left J. Ross
CDGAF98712 easyJet M. Dubois Lost contents Awaiting Approval from Airline 36h left S. Patel
EAG-7f3a2b9c Skybridge R. Patel Damaged suitcase & contents Completed — J. Ross
MADIB44518 easyJet J. García Lost suitcase Awaiting Information from Pax 2h left ⚠ —
AMSBG93017 easyJet P. Müller Damaged contents Submitted 22h left Unassigned
FCOBA11201 easyJet L. Rossi Lost suitcase & contents Approved Repair in Progress On track S. Patel
Showing 6 of 47 claims
Claim detail

LHRBA12345

Under Review
AirlineeasyJet
PassengerAlexandra Smith
FlightEZY8302 · LHR → CDG
Date20 May 2026
Claim typeDamaged suitcase
Bag tagLHRBA12345
Photos2 attached · EXIF stripped
SLA (ack)Sent ✓ · 20 May 14:32
SLA (response)Due 22 May 02:32 · 12h left
HandlerJamie Ross
Status history
  • Submitted
    20 May 2026 · 12:45 · Online portal
  • Acknowledged
    20 May 2026 · 14:32 · Auto-email sent (within SLA)
  • Under Review
    21 May 2026 · 09:15 · Assigned to J. Ross
  • Awaiting Approval from Airline
    Pending
Internal notes
J. Ross · 21 May 09:17
Suitcase shell cracked near top-right corner. Photos reviewed. Proceeding with easyJet approval process.