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EJ-2026-00847
EZY8302 · LHR → CDG · 20 May 2026 · Under Review
Three surfaces · One platform
Passenger
Submit a claim
5-step guided wizard: booking lookup → bag tag & claim type → photo evidence → contact details → review & submit. Available in EN / FR / DE / ES / IT.
PIR validation
Photo upload
GDPR consent
Real-time feedback
Draft save
Walk the claim wizard →
Eagle Staff
Claims management
Triage queue with airline + status + date filters, SLA countdown timers, 8-status lifecycle badges, and one-click claim detail panel. Mandatory TOTP 2FA.
Multi-airline filter
SLA countdown
Audit trail
Decision letters
2FA mandatory
View staff dashboard →
easyJet · Read-only
Airline dashboard
KPI cards, claim volume trends, SLA performance gauges, and CSV / JSON / PDF export. Branded per airline. Read-only Sanctum API token, tenant-scoped.
KPI overview
SLA gauges
CSV / PDF export
API feed
White-label
View airline dashboard →
easyJet SLA commitments
Acknowledgement
100%
within 24 hours
First response
100%
within 48 hours
Portal availability
100%
uptime target
FCR target
95%
first contact resolution
White-label architecture — one platform, any airline
Every page uses data-tenant="easyjet" on the <html> element. Swap it and the entire portal re-skins instantly via CSS variables — same markup, same code, every airline's brand. No per-tenant deploys.
easyJet
data-tenant="easyjet" · #FF6600Skybridge Air
data-tenant="skybridge" · #1B3A6BYour airline
Add any carrier in minutes