PASSENGER
Submit a claim
Guided 4-step wizard: bag tag → damage type → photo upload → consent & submit. Available in EN / FR / DE / ES / IT.
PIR reference
Photo upload
UK GDPR consent
24h SLA ack
Walk the claim wizard →
EAGLE STAFF
Claim management
Triage queue with multi-airline filtering, real-time SLA countdowns, status badges, and one-click claim detail. Secured with mandatory 2FA (TOTP).
Multi-airline filter
SLA countdown
Audit trail
2FA mandatory
View staff dashboard →
EASYJET · READ-ONLY
Airline dashboard
KPI cards, claim trends, SLA gauges, and one-click CSV/JSON/PDF export. Branded in easyJet orange. No write access — read-only API token scoped per tenant.
KPI overview
SLA gauges
CSV / PDF export
Branded per airline
View airline dashboard →
White-label architecture — see it live
Every page on this prototype uses data-tenant="easyjet" on the <html> element, which resolves to easyJet's orange palette via CSS variables. No JavaScript required — the same markup renders in any airline's brand by changing one attribute.
data-tenant="easyjet" — orange #FF6600
data-tenant="skybridge" — navy #1B3A6B
SLA: Acknowledgement
100%
within 24 hours
SLA: First response
100%
within 48 hours
Portal availability
100%
uptime target
First Contact Resolution
95%
FCR target